Customer Support Specialist (Tech Help & Inquiries)

GetJobSmart; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Flexible work arrangements

Job summary

Catalyst Ridge Inc. in Tucson, AZ is seeking a Customer Service Rep for a full-time position. You will handle customer inquiries, resolve issues, and ensure customer satisfaction, with salary negotiable based on experience.

Join a collaborative team and benefit from health coverage, paid time off, and professional development opportunities. The role emphasizes assisting customers with product information, providing technical support, and processing orders in a friendly, customer-centric

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service is preferred but not required.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in using computer software and familiar with customer relationship management (CRM) systems.

Responsibilities

• Respond to customer inquiries and complaints in a timely and professional manner.
• Assist customers with product and service information.
• Troubleshoot and resolve customer issues, providing clear and concise solutions.
• Maintain accurate and up-to-date customer records.
• Monitor and analyze customer service metrics to identify areas for improvement.

Skills

Customer service

Communication

CRM familiarity

Technical support

Education

High school diploma

Tools

CRM systems

Job description

Catalyst Ridge Inc. in Tucson, AZ is seeking a Customer Service Rep for a full-time position. You will handle customer inquiries, resolve issues, and ensure customer satisfaction, with salary negotiable based on experience.

Join a collaborative team and benefit from health coverage, paid time off, and professional development opportunities. The role emphasizes assisting customers with product information, providing technical support, and processing orders in a friendly, customer-centric