Customer Service Representative

Atlas Ridge LLC; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

Atlas Ridge LLC, a tech startup in Baltimore, MD, is hiring a Customer Service Representative to join our team. The role is full-time with negotiable salary and an open posting through November 23, 2026.

You will handle customer inquiries, provide product information, and assist with troubleshooting while maintaining accurate records and contributing to ongoing quality improvements. We offer a comprehensive benefits package including health insurance, retirement plans, and professional

Qualifications

• Proven experience in customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with CRM software is a plus.
• Bachelor's degree in a related field or equivalent experience.

Responsibilities

• Handle customer inquiries and provide exceptional service over the phone and email.
• Resolve customer issues and complaints in a timely and professional manner.
• Assist with product and service information to ensure customer satisfaction.
• Maintain accurate records of customer interactions and data.
• Stay updated with company policies and procedures to provide consistent service.
• Contribute to the team's success by participating in quality improvement initiatives.

Skills

Customer service experience

Excellent communication

Interpersonal skills

Problem solving

Ability to work under pressure

Education

Bachelor's degree in related field

Tools

CRM software

Job description

Atlas Ridge LLC, a tech startup in Baltimore, MD, seeks a Customer Service Representative to join our team. This full-time role offers a negotiable salary and is open until November 23, 2026.

As a Customer Service Representative, you will handle customer inquiries, resolve issues, and provide exceptional support. You will also assist with product information and troubleshooting.

You will work in a collaborative environment with a team of tech professionals. Our office is located in Baltimore, MD, fostering a supportive and innovative workplace.

The salary for this role is negotiable, reflecting the company's commitment to fair compensation and recognizing the value of the candidate's skills and experience. In addition to the base salary, employees may be eligible for a comprehensive benefits package that includes health insurance, retirement plans, and professional development opportunities. These benefits are designed to support the overall well-being and growth of the employee, both personally and professionally.

To excel in this role, you should possess exceptional communication skills, enabling you to effectively convey information and understand customer needs. A customer-centric approach is crucial, as it involves prioritizing the customer's satisfaction and ensuring their needs are met. Previous experience in customer service is highly preferred, as it demonstrates your ability to handle customer inquiries, resolve issues, and maintain a positive customer experience. This experience would allow you to quickly adapt to the role's demands and contribute effectively to the team.

Interested candidates are invited to submit their resume and a cover letter to our email address. The application process is straightforward and only requires the submission of these two documents. Candidates should ensure that their resume is up-to-date and accurately reflects their professional experience and skills. The cover letter should be a concise and compelling narrative that highlights the candidate's qualifications and enthusiasm for the position. Applications are due by November 23, 2026, and late submissions will not be considered. Candidates are encouraged to review the job description carefully to ensure they meet all the requirements before applying. The hiring team will review all applications and select the most qualified candidates for an interview.

What you will do:
1. Handle customer inquiries and provide exceptional service over the phone and email.
2. Resolve customer issues and complaints in a timely and professional manner.
3. Assist with product and service information to ensure customer satisfaction.
4. Maintain accurate records of customer interactions and data.
5. Stay updated with company policies and procedures to provide consistent service.
6. Contribute to the team's success by participating in quality improvement initiatives.

What we need:
1. Proven experience in customer service, preferably in a tech or software company.
2. Excellent communication and interpersonal skills.
3. Strong problem-solving abilities and attention to detail.
4. Ability to work well under pressure and meet tight deadlines.
5. Familiarity with CRM software is a plus.
6. Bachelor's degree in a related field or equivalent experience.