Weekend Tech Support & Customer Care Specialist

Bright MLS; North Bethesda (MD); On-site; USD 26,000 - 28,000; Part time

Job summary

Bright MLS in North Bethesda, MD is hiring a Part-Time Customer Support Representative to provide technical and customer service assistance across phone, email, and chat.

The role emphasizes compassionate problem solving, documenting interactions, and delivering accurate solutions while working weekend shifts. Candidates should have 2+ years of customer service experience, strong communication, and the ability to learn Bright's tools; weekend availability required.

Qualifications

• 2+ years of customer service experience (Call center or inbound support experience a plus).
• Excellent verbal and written communication skills.
• Availability to work set weekend hours (Saturdays and Sundays, 9:00 AM – 6:00 PM).
• Comfortable working across multiple digital platforms and willing to learn processes and tools.

Responsibilities

• Respond to customer inquiries across phone, email, and chat with professionalism, patience, and genuine interest.
• Deliver helpful, accurate, and timely solutions tailored to each customer situation.
• Document all customer interactions in detail to ensure seamless communication from initial contact to final resolution.

Skills

Communication skills

Digital platforms

Attention to detail

Time management

Organizational skills

Customer service

Real estate knowledge

Job description

Bright MLS in North Bethesda, MD is hiring a Part-Time Customer Support Representative to provide technical and customer service assistance across phone, email, and chat.

The role emphasizes compassionate problem solving, documenting interactions, and delivering accurate solutions while working weekend shifts. Candidates should have 2+ years of customer service experience, strong communication, and the ability to learn Bright's tools; weekend availability required.