Tech-Savvy Customer Service and Orders Specialist

Ultimate Staffing Services; San Mateo (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Ultimate Staffing Services is seeking a dedicated Customer Service Specialist to join their team in San Mateo, CA. This contract-to-hire role focuses on processing orders, handling inquiries, and coordinating with multiple departments to ensure timely delivery of products.

You will work in a fast-paced environment, using Salesforce and possibly Microsoft Dynamics 365, with growth potential and onsite training.

Qualifications

• 2+ years of customer service or order management experience.
• Experience with order entry and order processing.
• Salesforce experience required.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Process customer orders from entry through delivery.
• Serve as a primary point of contact for customer inquiries.
• Coordinate with sales, operations, production, shipping, finance, and technical teams.
• Support service requests, repairs, and returns.
• Maintain accurate customer and order information in Salesforce.
• Provide proactive updates and exceptional customer service.
• Help identify opportunities to improve processes and customer experience.

Skills

Customer service

Order management

Salesforce

Communication

Multitasking

Tools

Salesforce

Microsoft Dynamics 365

Job description

Ultimate Staffing Services is seeking a dedicated Customer Service Specialist to join their team in San Mateo, CA. This contract-to-hire role focuses on processing orders, handling inquiries, and coordinating with multiple departments to ensure timely delivery of products.

You will work in a fast-paced environment, using Salesforce and possibly Microsoft Dynamics 365, with growth potential and onsite training.