Customer Service Specialist — Excel & Order Expert

Ultimate Staffing; Solana Beach (CA); On-site; USD 29,000 - 36,000; Full time

Job summary

Ultimate Staffing in Solana Beach, California, is actively seeking a Customer Service Representative to ensure a seamless customer experience, handling inquiries and resolving issues promptly. You will manage orders and update records, collaborating with teammates to maintain high service standards.

Applicants should have strong Excel skills, excellent communication, a 4-year degree, and the ability to multitask in a fast-paced environment while upholding company policies.

Qualifications

• Experience managing customer orders / accounts by accepting, acknowledging, entering, verifying, and confirming customer orders.
• Excellent written and oral communication skills.
• 4 year degree required.

Responsibilities

• Responding promptly to customer inquiries via phone and email.
• Providing accurate information and assistance to customers regarding products and services.
• Maintaining and updating customer records in the company database.
• Collaborating with team members to ensure efficient service delivery.
• Handling customer complaints and providing appropriate solutions.
• Ensuring all customer interactions are in line with company policies and standards.
• Providing feedback to management for improving customer service processes.
• Maintaining a professional, courteous, and empathetic demeanor at all times.

Skills

Excellent communication

Customer service

Education

4 year degree

Tools

Excel

Job description

Ultimate Staffing in Solana Beach, California, is actively seeking a Customer Service Representative to ensure a seamless customer experience, handling inquiries and resolving issues promptly. You will manage orders and update records, collaborating with teammates to maintain high service standards.

Applicants should have strong Excel skills, excellent communication, a 4-year degree, and the ability to multitask in a fast-paced environment while upholding company policies.