Customer Experience Specialist (Excel Savvy)

Ultimate Staffing Services; Solana Beach (CA); On-site; USD 29,000 - 36,000; Full time

Job summary

Ultimate Staffing Services in Solana Beach, CA is seeking an experienced Customer Service Representative to join a client team. You will handle inquiries, enter orders, and maintain customer records with a focus on accuracy and courtesy.

Requirements include a 4-year degree, strong communication skills, and proficiency with Microsoft Office. Work hours are Monday to Friday, 8am–5pm, paid hourly at $21-$26.

Qualifications

• Experience in customer service or call center preferred.
• Strong communication and problem-solving abilities.
• Able to multitask in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries by phone and email.
• Provide accurate information about products and services.
• Maintain and update customer records in the database.
• Collaborate with teammates to ensure efficient service.
• Handle complaints and provide appropriate solutions.
• Ensure all interactions follow company policies and standards.
• Provide feedback to management on service improvements.
• Maintain a professional, courteous demeanor at all times.

Skills

Customer service

Excel basics

Written and verbal communication

Multitasking

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Ultimate Staffing Services in Solana Beach, CA is seeking an experienced Customer Service Representative to join a client team. You will handle inquiries, enter orders, and maintain customer records with a focus on accuracy and courtesy.

Requirements include a 4-year degree, strong communication skills, and proficiency with Microsoft Office. Work hours are Monday to Friday, 8am–5pm, paid hourly at $21-$26.