Customer Service Specialist

Ultimate Staffing Services; San Mateo (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Ultimate Staffing Services is seeking a dedicated Customer Service Specialist to join their team in San Mateo, CA. This contract-to-hire role focuses on processing orders, handling inquiries, and coordinating with multiple departments to ensure timely delivery of products.

You will work in a fast-paced environment, using Salesforce and possibly Microsoft Dynamics 365, with growth potential and onsite training.

Qualifications

• 2+ years of customer service or order management experience.
• Experience with order entry and order processing.
• Salesforce experience required.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Process customer orders from entry through delivery.
• Serve as a primary point of contact for customer inquiries.
• Coordinate with sales, operations, production, shipping, finance, and technical teams.
• Support service requests, repairs, and returns.
• Maintain accurate customer and order information in Salesforce.
• Provide proactive updates and exceptional customer service.
• Help identify opportunities to improve processes and customer experience.

Skills

Customer service

Order management

Salesforce

Communication

Multitasking

Tools

Salesforce

Microsoft Dynamics 365

Job description

Customer Service Specialist (JN -082026-428440) San Mateo, California

Salary: USD25 - USD28 per hour

Position Overview

Ultimate Staffing Services is actively seeking a dedicated Customer Service Specialist to join their client's dynamic team in San Mateo, CA. This contract-to-hire position offers an opportunity to work with a leading technology company that serves scientific, industrial, medical, and manufacturing markets. The ideal candidate will have a passion for problem-solving, building relationships, and learning complex products and applications.

Responsibilities

• Process customer orders from entry through delivery.
• Serve as a primary point of contact for customer inquiries.
• Coordinate with sales, operations, production, shipping, finance, and technical teams.
• Support service requests, repairs, and returns.
• Maintain accurate customer and order information in Salesforce.
• Provide proactive updates and exceptional customer service.
• Help identify opportunities to improve processes and customer experience.

Qualifications

• 2+ years of customer service, customer support, or order management experience.
• Experience with order entry and order processing.
• Salesforce experience required.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning technical products and terminology.

Preferred Experience

• Experience in manufacturing, technology, semiconductor, medical device, or industrial environments.
• Microsoft Dynamics 365 (D365) experience.
• RMA, repair, service, or warranty support experience.

Ideal Candidate

The company is looking for someone who is:

• Curious and eager to learn.
• Customer-focused and solutions-oriented.
• Collaborative and team-driven.
• Detail-oriented and organized.
• Comfortable supporting customers in a technical product environment.

This is an excellent opportunity to join a growing organization that provides comprehensive training, long-term career potential, and exposure to innovative products supporting a wide range of industries.

Required Work Hours

Monday - Friday, 8:30 AM - 5:00 PM

The position offers a competitive pay range of $25.00 - $28.00 per hour.

The role is a full-time, contract-to-hire position based entirely onsite in San Mateo, CA.