Client Support Specialist: Elevate the Customer Experience

Ultimate Staffing Services; San Diego (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

Ultimate Staffing Services is seeking a Client Support Specialist to be the primary point of contact for customers in the San Diego area. The role focuses on delivering exceptional service, building relationships, and resolving issues to ensure a positive experience across channels.

The successful candidate will work closely with internal departments to meet customer needs, maintain CRM records, and support order processing and updates while upholding service standards and retention goals.

Qualifications

• Minimum of 2 years in a customer-facing support or service role.
• Strong verbal and written communication skills.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Excellent attention to detail and organizational abilities.
• Comfortable utilizing CRM platforms, Microsoft Office applications, and web-based systems.
• Professional, positive, and solution-oriented approach to customer interactions.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and electronic communication channels.
• Provide prompt, professional assistance while resolving questions, concerns, and service requests.
• Maintain accurate customer information and document interactions within company databases and CRM systems.
• Collaborate with operations, sales, and administrative teams to identify and resolve customer issues.
• Track outstanding requests and proactively follow up to ensure timely resolution.
• Process customer orders, account updates, and service-related requests as needed.
• Support customer retention efforts through excellent service and relationship management.
• Consistently meet service standards and key performance expectations.

Skills

Customer-facing experience

Verbal and written communication

Task prioritization

Attention to detail

CRM platforms

Microsoft Office

Web-based systems

Tools

CRM

Microsoft Excel

Job description

Ultimate Staffing Services is seeking a Client Support Specialist to be the primary point of contact for customers in the San Diego area. The role focuses on delivering exceptional service, building relationships, and resolving issues to ensure a positive experience across channels.

The successful candidate will work closely with internal departments to meet customer needs, maintain CRM records, and support order processing and updates while upholding service standards and retention goals.