Global Customer Service & Orders Specialist

halma; California; On-site; USD 52,000 - 70,000; Full time

Job summary

Ocean Optics in San Mateo, CA is seeking a Customer Service Specialist to own order processing from inquiry through delivery and to act as a primary contact for customers, coordinating with sales, engineering, and operations to ensure a smooth experience.

The ideal candidate has 2+ years of order management experience, proficiency with Salesforce, Office 365 and D365, and a Bachelor's degree or higher; fluency in English and a proactive, collaborative approach are essential.

Qualifications

• 2+ years of experience managing customer orders, order processing, and customer interactions.
• Excellent communication and collaboration skills, with a customer-centric mindset.
• Fluency in English and ability to work with cross-functional teams across Sales, Operations and Engineering.

Responsibilities

• Book customer orders accurately and support the full order process from entry through delivery.
• Act as a key customer contact and ensure timely, professional communication.
• Coordinate with Sales, Operations, Finance, Production, Shipping, and the global Customer Service team to support customer needs.
• Support service-related customer requests, including repairs and calibrations.
• Build strong relationships with customers and internal stakeholders.
• Maintain accurate customer and order information in the relevant systems.

Skills

Customer service

Communication skills

Education

Bachelor's degree or higher

Tools

Salesforce

Office 365

D365

Job description

Ocean Optics in San Mateo, CA is seeking a Customer Service Specialist to own order processing from inquiry through delivery and to act as a primary contact for customers, coordinating with sales, engineering, and operations to ensure a smooth experience.

The ideal candidate has 2+ years of order management experience, proficiency with Salesforce, Office 365 and D365, and a Bachelor's degree or higher; fluency in English and a proactive, collaborative approach are essential.