Tech-Savvy Customer Care Specialist (Order & CRM)

Applied Technology Services; Middle River (MD); On-site; USD 34,000 - 52,000; Full time

Job summary

Applied Technology Services is seeking a Customer Care Representative to serve as the primary liaison between customers, technology partners, distributors, and internal teams in a fast-paced IT environment.

The role focuses on processing orders, coordinating with manufacturers, resolving inquiries, and managing customer communications through the order lifecycle, delivering exceptional service with accuracy and efficiency.

Qualifications

• Experience in order processing and customer inquiries handling.
• Ability to coordinate with manufacturers and internal teams.
• Strong communication and problem-solving skills in a tech environment.

Responsibilities

• Serve as primary liaison between customers, partners, distributors and internal teams.
• Process orders, resolve inquiries, and manage customer communications throughout the lifecycle.
• Maintain accurate records and collaborate cross-functionally to ensure timely delivery.

Skills

Communication Skills

Information Technology

Coordination Skills

Self Motivation

Administrative Operations

Attention to Detail

Problem Solving

Team Working

Customer Experience

Customer Relationship Management

Sales

Microsoft Office

Procurement

Customer Service

Order Processing

Professional Customer Services

Transportation Management

Value-Added Reseller

Customer Communications Management

Customer Support

Excellence in Service

Expediting

Hubspot

Invoicing

Professional Communication

Resolving Customer Problems

Strategies of Pricing

Tools

Salesforce.Com

Hubspot

Microsoft Office

Applicant Tracking Systems

Job description

Applied Technology Services is seeking a Customer Care Representative to serve as the primary liaison between customers, technology partners, distributors, and internal teams in a fast-paced IT environment.

The role focuses on processing orders, coordinating with manufacturers, resolving inquiries, and managing customer communications through the order lifecycle, delivering exceptional service with accuracy and efficiency.