Customer Experience & Order Coordination Specialist

Ocean Optics; Pacifica (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Comprehensive compensation package

Job summary

Ocean Optics is seeking a Customer Service Specialist in San Mateo, CA to join a fast-paced, high-growth team. You will be the main customer contact, book orders, coordinate scheduling, and support services like repairs and calibration while collaborating with sales, engineering, and operations to ensure a smooth customer experience.

The role requires 2+ years in customer order management, proficiency with Salesforce, Office 365, and D365, and a proactive, ethical, team-oriented approach.

Qualifications

• 2+ years of experience managing customer orders, order processing, and customer interactions.
• Experience with Salesforce, Office 365, and D365.
• Self-starter with a track record of exceptional performance and goal achievement.
• Strong interpersonal and collaboration skills, with a genuine love for customer interaction.
• Fluency in English.

Responsibilities

• Book customer orders and support full order process from entry through delivery.
• Act as a key customer contact and ensure timely, professional communication.
• Coordinate with Sales, Operations, Finance, Production, Shipping, and the global CS team.
• Support service requests including repairs and calibrations and follow-up communication.
• Build strong relationships with customers and internal stakeholders.

Skills

Customer service

Order processing

Communication

Collaboration

Sales support

Education

Bachelor's degree or higher

Tools

Salesforce

Office 365

D365

Job description

Ocean Optics is seeking a Customer Service Specialist in San Mateo, CA to join a fast-paced, high-growth team. You will be the main customer contact, book orders, coordinate scheduling, and support services like repairs and calibration while collaborating with sales, engineering, and operations to ensure a smooth customer experience.

The role requires 2+ years in customer order management, proficiency with Salesforce, Office 365, and D365, and a proactive, ethical, team-oriented approach.