High-Tech Customer Service & Order Specialist

Pierpoint; San Jose (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Pierpoint is looking for a Customer Service Representative in San Jose, CA to provide exemplary pre- and post-sales support. The role involves managing orders, maintaining customer relations, and collaborating with internal teams for effective problem resolution.

The ideal candidate will have a Bachelor's degree and several years of experience in a high-tech customer service environment. Proficiency in SAP and Oracle is essential for success in this role.

Qualifications

• 3 to 6 years experience in a customer-facing role in a high-tech environment.
• Proven success in customer service and problem-solving.
• Experience with order management on ERP systems.

Responsibilities

• Provide pre- and post-sales support to customers.
• Manage and deliver on all aspects of the Order Management Process.
• Coordinate with various functions to ensure timely handling of customer requests.

Skills

Customer Service Skills

Critical Thinking

Analytical Skills

Time Management

Communication Skills

Education

Bachelor's degree (B. A. or B.Sc.)

Tools

SAP

Oracle

Microsoft Office

Job description

Pierpoint is looking for a Customer Service Representative in San Jose, CA to provide exemplary pre- and post-sales support. The role involves managing orders, maintaining customer relations, and collaborating with internal teams for effective problem resolution.

The ideal candidate will have a Bachelor's degree and several years of experience in a high-tech customer service environment. Proficiency in SAP and Oracle is essential for success in this role.