Tech Repair Technician — Diagnostics & Customer Care

BrassRing, LLC; Concord (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy - Geek Squad Advanced Repair Technician at a local Best Buy store - provides technology support and repairs for customers' computers and devices. You’ll listen to customer needs, troubleshoot, and follow procedures to deliver outstanding service.

You’ll perform diagnostics, make recommendations, and collaborate with team members to document requests and repairs, ensuring timely completion and high-quality results.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and escalate issues as needed.
• Maintain knowledge, skills and certifications through training courses.

Skills

Diagnosing

Troubleshooting

Repairing tech

Customer service

Job description

Best Buy - Geek Squad Advanced Repair Technician at a local Best Buy store - provides technology support and repairs for customers' computers and devices. You’ll listen to customer needs, troubleshoot, and follow procedures to deliver outstanding service.

You’ll perform diagnostics, make recommendations, and collaborate with team members to document requests and repairs, ensuring timely completion and high-quality results.