Electronics Repair Technician — Tech Help & Repairs

Best Buy; Portsmouth (NH); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our Portsmouth, NH store. You’ll diagnose, troubleshoot, and repair devices, providing exceptional customer service in-person and over the phone.

You’ll collaborate with Geek Squad Agents, follow repair procedures, and stay current with certifications through ongoing training. This full-time role offers opportunities to grow within a technology-focused team at Best Buy.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting tech

Consumer electronics experience

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our Portsmouth, NH store. You’ll diagnose, troubleshoot, and repair devices, providing exceptional customer service in-person and over the phone.

You’ll collaborate with Geek Squad Agents, follow repair procedures, and stay current with certifications through ongoing training. This full-time role offers opportunities to grow within a technology-focused team at Best Buy.