Tech Repair Specialist: Diagnostics & Repairs

Best Buy; Maryland; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Financial retirement resources

Well-being support

Job summary

Best Buy is seeking an Geek Squad Advanced Repair Technician (Agent) at a local Best Buy store in Maryland to provide technology support and repair customers' computers and other devices. You will listen to customer needs and partner with fellow agents to diagnose and repair issues, following established repair procedures.

You will perform repairs by troubleshooting and applying Best Buy procedures, while maintaining proper documentation and delivering excellent customer experiences both

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with team members to maintain documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and escalate issues when needed.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing tech issues

Troubleshooting

Repairing devices

Consumer electronics familiarity

Flexible scheduling

Prioritization & multi-tasking

Job description

Best Buy is seeking an Geek Squad Advanced Repair Technician (Agent) at a local Best Buy store in Maryland to provide technology support and repair customers' computers and other devices. You will listen to customer needs and partner with fellow agents to diagnose and repair issues, following established repair procedures.

You will perform repairs by troubleshooting and applying Best Buy procedures, while maintaining proper documentation and delivering excellent customer experiences both