In-Store Tech Repair Specialist - Advanced

BrassRing, LLC; Albuquerque (NM); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Financial savings and retirement

Well-being support

Job summary

As a Geek Squad Advanced Repair Technician (Agent) at Best Buy in Albuquerque, NM, you’ll provide tech support and repair computers and devices while delivering outstanding customer experiences. You’ll listen to customer needs and partner with other Agents to diagnose and fix issues following our procedures.

You’ll work in-store, troubleshooting, performing repairs, and communicating clearly with customers.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish timely follow-ups and ensure expectations are met or exceeded.
• Partner with other team members to document customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and escalate issues to leaders when needed.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing

Troubleshooting

Repairing technology products

Consumer electronics knowledge

Flexible schedule

Job description

As a Geek Squad Advanced Repair Technician (Agent) at Best Buy in Albuquerque, NM, you’ll provide tech support and repair computers and devices while delivering outstanding customer experiences. You’ll listen to customer needs and partner with other Agents to diagnose and fix issues following our procedures.

You’ll work in-store, troubleshooting, performing repairs, and communicating clearly with customers.