Hybrid IT Operations Analyst - Windows & AD Expert

Milliman; New York (NY); Hybrid; USD 63,000 - 98,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Discretionary bonus

PTO 15 days

Holidays 10+

Family building

Parental leave

Life insurance & AD&D

Disability

Job summary

Milliman is seeking an IT Operations Analyst to join the IT Practice Support Services team in Manhattan. You will be the first line of contact for employees, triaging tickets, and performing basic troubleshooting to enable faster resolution.

This on-site role requires collaboration with cross-functional IT teams and hands-on support of Windows/macOS endpoints and AD. The position is hybrid, four days in the NYC office, with on-call rotation and opportunities to contribute to enterprise-wide IT

Qualifications

• Minimum 3 years of relevant IT support experience.
• Minimum 2 years in desktop support or system administration, supporting 100+ users.
• Hands-on experience with Windows and macOS, Active Directory, and PowerShell scripting.
• Working knowledge of endpoint management tools (e.g., SCCM/Intune) and ITSM platforms.
• Team player with strong communication and organizational skills, able to handle multiple requests.

Responsibilities

• Provide front-line IT support and ticket triage (L1).
• Configure and troubleshoot Windows endpoints and peripherals on-site.
• Support office systems: AV, printers, room-booking hardware.
• Maintain AD and assist with patching and endpoint management.
• Assist in change control, audits, and documentation.

Skills

Customer support

Active Directory

PowerShell

SCCM/Intune

Windows/macOS

ITSM

Tools

SCCM/Intune

ITSM platforms

Patch management

Job description

Milliman is seeking an IT Operations Analyst to join the IT Practice Support Services team in Manhattan. You will be the first line of contact for employees, triaging tickets, and performing basic troubleshooting to enable faster resolution.

This on-site role requires collaboration with cross-functional IT teams and hands-on support of Windows/macOS endpoints and AD. The position is hybrid, four days in the NYC office, with on-call rotation and opportunities to contribute to enterprise-wide IT