IT Support Engineer | Hybrid NYC, Automation & Security

Healthie; New York (NY); Hybrid; USD 95,000 - 110,000; Full time

Job summary

Healthie is seeking an IT Support Engineer to join our hybrid NYC IT team. You will be the on-site presence for the macOS fleet, handle provisioning, and own escalation-free support while partnering with engineering and security teams.

You’ll work closely with the Director of IT on automation, identity management, and compliance tooling to keep people and systems secure in a fast-growing healthcare tech company.

Qualifications

• 1–3 years in internal IT or IT support, ideally in tech or healthcare.
• Comfort configuring, troubleshooting, and managing a macOS-only fleet; Mosyle or similar MDM is a strong plus.
• Understanding Google Workspace administration, SSO/SAML, MFA, and identity lifecycle.

Responsibilities

• Manage MacBook provisioning and on-site login support for new hires.
• Troubleshoot hardware, AV, and network issues in-office and remotely as needed.
• Configure SSO and security tooling; develop automation scripts to streamline setup.
• Handle phishing/email security reviews; assist HITRUST/security/compliance efforts.
• Support Zoom Rooms or AV conference room tech and UniFi networking when required.

Skills

macOS management

SSO/SAML

Google Workspace

Ticketing systems

Automation mindset

On-site troubleshooting

Excellent communicator

Mosyle

Tools

Mosyle

Google Workspace

Job description

Healthie is seeking an IT Support Engineer to join our hybrid NYC IT team. You will be the on-site presence for the macOS fleet, handle provisioning, and own escalation-free support while partnering with engineering and security teams.

You’ll work closely with the Director of IT on automation, identity management, and compliance tooling to keep people and systems secure in a fast-growing healthcare tech company.