Hybrid IT Support Specialist: Remote & Onsite Onboarding

Premier Talent Partners

San Francisco (CA)

Ibrido

USD 36.000 - 49.000

Tempo pieno

11 ore fa

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Descrizione del lavoro

Premier Talent Partners is seeking a proactive IT Support Specialist for a hybrid role in San Francisco. You will support employees across macOS, Windows, and ChromeOS, manage tickets, and assist onboarding with hardware and SaaS apps via SSO tools.

You will work with AV systems (Zoom/Hangouts) and collaborate with IT and Workplace teams to ensure smooth operations and strong documentation. Prior experience in a fast-paced environment is preferred.

Competenze

2+ years of helpdesk experience
Experience with macOS, Windows and ChromeOS
Experience with Jira, Okta and Slack
Experience with AV systems (Zoom and Hangouts)
Excellent communication skills with a friendly and instructional approach
Proactive problem-solving mindset and passion for technology and customer service

Mansioni

Deliver IT support to employees via in-office and remote channels using the ticketing system
Serve as a primary point of contact for IT support, collaborating with AV, IT Engineering, and Workplace teams
Assist with onboarding new hires through hardware deployment, equipment setup, and SaaS application administration via SSO tools
Coordinate with IT Logistics to maintain hardware/inventory
Troubleshoot and resolve issues across macOS, Windows, ChromeOS and core apps (Gmail, Slack, Okta, Zoom)
Support and maintain all aspects of the IT environment (hardware, software, network)
Contribute to documentation and knowledge bases for continuous improvement