Tech Operations & Client Success Specialist

Canon USA; Town of Florida (NY); On-site; USD 54,000 - 82,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities to give back

Swag! A Canon welcome kit

Job summary

Canon USA is seeking a customer-facing technical services professional to implement, configure, and support Canon's technology solutions. You will deliver hands-on service, track customer goals, and ensure successful adoption and outcomes.

Key duties include solution testing, setup, documentation, training, and troubleshooting within client networks. Expect up to 30% travel to client sites; strong communication and security clearances are required.

Qualifications

• Requires Bachelor's degree or equivalent experience.
• 3–5 years of related experience in customer success or technical services.
• Willingness to travel up to 30% to client sites.
• Strong interpersonal and communication skills.
• Must obtain security clearances as required by customers.

Responsibilities

• Delivers technical services for Canon solutions, including setup, configuration, and troubleshooting.
• Maintains knowledge of client's networking environment and solutions deployed.
• Builds strong relationships with client IT staff and escalates issues as needed.
• Supports customers in adoption and realization of business outcomes.
• Assists in risk management related to customer environments and feedback.
• Develops and delivers technical training materials.

Skills

Interpersonal skills

Public speaking

Communication skills

Education

Bachelor's degree in relevant field

Tools

CompTIA A+

CompTIA Network+

CompTIA Security+

Job description

Canon USA is seeking a customer-facing technical services professional to implement, configure, and support Canon's technology solutions. You will deliver hands-on service, track customer goals, and ensure successful adoption and outcomes.

Key duties include solution testing, setup, documentation, training, and troubleshooting within client networks. Expect up to 30% travel to client sites; strong communication and security clearances are required.