Tech Operations & AV Specialist — Hybrid NYC

Grameen America; New York (NY); Hybrid; USD 70,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Holidays, vacation and sick time

401K retirement savings plan

Flexible Spending Account (FSA)

Wellness coaching

Advancement opportunities

And more!

Job summary

Grameen America Inc (GAI) is seeking a Technology Associate to support lending operations and the company headquarters in Midtown Manhattan. This on-site role provides high-touch AV concierge support and collaborates with the technology team to ensure secure, efficient tech operations.

The position reports to the Technical Support Manager and requires 3+ years of endpoint support, English and Spanish proficiency, and a willingness to learn.

Qualifications

• 3+ years of endpoint customer service support experience.
• Experience providing “white glove” AV concierge support.
• Proficiency in English and Spanish is required.
• Experience with Azure/Entra and MS365 environments.
• Strong problem-solving and communication skills.

Responsibilities

• Administer user accounts, equipment, and software tools.
• Monitor, coordinate, assist and train employees in operation of computer hardware, software, and peripherals.
• Listen carefully to staff and customers, acting as the Technology Department’s ‘eyes and ears’.
• Analyze user feedback and incorporate user recommendations/priorities into the technology roadmap.
• Perform a broad range of customer assistance assignments using available diagnostic tools.
• Document processes, policies, and procedures; execute existing ones in accordance with established protocols.
• Coordinate with core banking, transaction, and other technology partners on day-to-day systems management.

Skills

Endpoint support

AV concierge

Azure/Entra

MS365 environments

English/Spanish bilingual

MS Office / Excel

Customer service

Willingness to learn

IT/CS background a plus

Problem solving

Tools

Azure

Entra

MS365

MS Office

Job description

Grameen America Inc (GAI) is seeking a Technology Associate to support lending operations and the company headquarters in Midtown Manhattan. This on-site role provides high-touch AV concierge support and collaborates with the technology team to ensure secure, efficient tech operations.

The position reports to the Technical Support Manager and requires 3+ years of endpoint support, English and Spanish proficiency, and a willingness to learn.