Sr. Executive Support & AV Technician

MMD Services; New York (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Free catered breakfast, lunch & snacks

Job summary

MMD Services is seeking a Senior AV & End User Support Engineer to join a small, high-visibility technology team in Midtown Manhattan. You’ll work directly with senior executives and stakeholders, owning AV standards across offices and providing top-level support in a fast-paced environment.

This onsite role offers long-term stability, above-average compensation, and opportunities for advancement. Free catered breakfast, lunch & snacks are provided.

Qualifications

• Senior-level enterprise AV support with Tier 3 troubleshooting.

Responsibilities

• Provide senior-level support and escalation coverage for AV, conferencing, collaboration, and end-user technology issues.
• Support broader end-user and operations functions including imaging, workstation deployments, monitor setup, peripherals, hardware swaps, and general IT troubleshooting.
• Support special projects and broader end-user technology initiatives, ~20% of the role.
• Partner with AV, end-user support, infrastructure, engineering teams, vendors, integrators, and MSP resources.
• Support and troubleshoot UC endpoints including Zoom Rooms and Logitech endpoints, with working knowledge of Q-SYS.
• Troubleshoot AV signal flow, cameras, displays, control systems, and AV-over-IP environments; escalate complex issues.
• Support audio mixers, DSPs, mics, PTZ cameras, video switchers, LED walls, and executive meeting spaces.
• Diagnose network-related AV issues (TCP/IP, VLANs, DHCP, DNS, QoS) and connectivity.
• Provide hands-on technical support for executive meetings, events, and other high-visibility functions.

Skills

Senior-level AV support

Zoom Rooms

Logitech Sync

Q-SYS

AV over IP

Networking fundamentals

End-user support

Executive meeting support

Troubleshooting

Tools

Zoom administration

Logitech environments

Q-SYS

Job description

Please no 3rd party or non-local applicants.

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MMD Services is partnering directly with one of the most prestigious and influential firms in global financial markets to add a Senior AV & End User Support Engineer to a small, highly visible technology team based in their Midtown/Downtown Manhattan office.

This is a high-performance, high-visibility environment known for elite talent, sophisticated technology, and exceptionally high standards. You’ll work directly with senior executives, global business leaders, and other high-profile stakeholders where reliability, discretion, and technical excellence matter. You'll operate independently and as part of a broader global team, with real ownership over AV standards across offices.

This is an onsite role 5 days per week in Midtown Manhattan, offers long-term stability, above-average compensation, and opportunity for advancement. Free catered breakfast, lunch & snacks!!

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What You'll Own:

• Provide senior-level support and escalation coverage for AV, conferencing, collaboration, and end-user technology issues.
• Step in as needed to support broader end-user and operations functions including computer imaging, workstation deployments, monitor setup, peripherals, hardware swaps, and general IT troubleshooting.
• Support special projects and broader end-user technology initiatives, approximately 20% of the role.
• Partner closely with AV, end-user support, infrastructure, engineering teams, vendors, integrators, and MSP resources.
• Support and troubleshoot enterprise-grade Unified Communications endpoints including Zoom Rooms and Logitech endpoints, with working knowledge of AV&C platforms such as Q-SYS.
• Troubleshoot audio/video signal flow, cameras, displays, control systems, and AV-over-IP environments, escalating highly complex issues when appropriate.
• Support audio mixer boards, DSPs, microphones, PTZ cameras, camera/video switchers, LED walls, and executive meeting spaces.
• Diagnose network-related AV issues involving TCP/IP, VLANs, DHCP, DNS, QoS, and general connectivity.
• Provide hands-on technical support for executive meetings, events, interviews, and other high-visibility business functions.

Role requirements:

• Strong senior-level enterprise AV support experience, with exposure to Tier 3 troubleshooting and escalations.
• Strong working experience with Zoom Rooms and familiarity with Zoom administration.
• Hands-on experience with Logitech environments and working knowledge of Logitech Sync and Q-SYS.
• Solid understanding of AV signal flow and AV-over-IP concepts.
• Working experience with professional audio, DSPs, cameras, and video switching.
• Strong networking fundamentals and the ability to quickly isolate AV, platform, network, and endpoint issues.
• Hands-on experience supporting end-user technology including computers, monitors, peripherals, workstation setup, imaging, and general desktop support.
• Comfortable supporting AV escalations while also moving into broader day-to-day IT support as business needs shift.
• Experience supporting executive-facing, event-driven, or highly visible corporate environments.

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.