Client Support Dispatcher - IT Services Coordinator

Corporate Technologies LLC; Eden Prairie (MN); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

401(k) matching

Cell phone reimbursement

Dental insurance

Disability insurance

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Mileage reimbursement

Paid time off

Paid training

Vision insurance

Job summary

Corporate Technologies is seeking a Client Support Dispatcher to coordinate, schedule, and route service requests to our technical resources, ensuring timely resolution and SLA adherence. This onsite role in Eden Prairie, MN, serves as the central liaison between customers, technicians, and internal teams.

You will monitor requests via phone, email, and ticketing systems, prioritize tickets, and communicate updates clearly. Experience in MSP or service desk environments is required.

Qualifications

• 3 years’ experience in an MSP, service desk, or technical coordination role.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication.
• Ability to remain calm and effective under pressure.
• Experience with PSA tools (ConnectWise, ServiceNow, or similar)

Responsibilities

• Monitor and manage incoming service requests via phone, email, and ticketing systems
• Accurately categorize, prioritize, and assign tickets based on urgency, impact, and resource availability
• Schedule onsite service visits while coordinating customer availability and expectations
• Continuously adjust technician schedules to accommodate urgent or high-priority issues
• Monitor ticket queues and proactively rebalance workloads during peak periods
• Act as the primary liaison between customers and technical staff
• Communicate updates, scope changes, and special instructions clearly to technicians
• Track technician check-in and check-out activity for onsite engagements
• Ensure all tickets are properly documented with accurate notes, status updates, and time entries

Skills

MSP experience

Service desk

Strong organizational skills

Excellent communication

Tools

ConnectWise

ServiceNow

Job description

Corporate Technologies is seeking a Client Support Dispatcher to coordinate, schedule, and route service requests to our technical resources, ensuring timely resolution and SLA adherence. This onsite role in Eden Prairie, MN, serves as the central liaison between customers, technicians, and internal teams.

You will monitor requests via phone, email, and ticketing systems, prioritize tickets, and communicate updates clearly. Experience in MSP or service desk environments is required.