Tech Helpdesk Supervisor: Lead Multi-Property IT Support

Grand Island Casino Resort; Grand Island (NE); Vor Ort; USD 60.000 - 75.000; Vollzeit

Zusammenfassung

A premier entertainment destination in Nebraska is seeking a Technology Helpdesk Supervisor to lead the helpdesk team and enhance IT operations. This role involves managing the ticketing system, providing technical support, and mentoring a team of 3-7 IT professionals. Candidates should have a Bachelor's degree in IT or a related field, with a minimum of 3 years of IT support experience and 2 years in a supervisory role. This position is critical for ensuring operational efficiency and high customer satisfaction.

Qualifikationen

• 3+ years of experience in IT support, minimum 2 years in a supervisory role.
• Ability to maintain a Nebraska Racing and Gaming Commission License.
• Proficient in managing helpdesk ticketing systems.

Aufgaben

• Oversee daily operations of the helpdesk team.
• Manage ticketing systems and ensure issue resolution.
• Mentor and support Helpdesk professionals.

Kenntnisse

Ticketing system management

Team supervision

Technical support

Customer satisfaction

Report generation

Feedback analysis

Ausbildung

Bachelor's degree in Computer Science or related field

Jobbeschreibung

A premier entertainment destination in Nebraska is seeking a Technology Helpdesk Supervisor to lead the helpdesk team and enhance IT operations. This role involves managing the ticketing system, providing technical support, and mentoring a team of 3-7 IT professionals. Candidates should have a Bachelor's degree in IT or a related field, with a minimum of 3 years of IT support experience and 2 years in a supervisory role. This position is critical for ensuring operational efficiency and high customer satisfaction.