Tech Help Desk Clerk: Fast-Paced Support & Dispatch

Young World Physical Education; Odessa (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

Ector County Independent School District in Odessa, Texas is seeking a Help Desk Clerk to support the Information Technology department. The role focuses on answering the technology phone line, prioritizing issues, and directing requests to the appropriate teams.

Immediate starting date and full-time hours are offered. The ideal candidate will have a high school diploma, strong data entry skills, and customer service experience, with the ability to handle multiple calls and document work orders

Qualifications

• High School Diploma/GED or Equivalent.
• Experience with clerical tasks and data entry.
• Ability to provide excellent customer service.
• Basic software proficiency and accurate data entry.

Responsibilities

• Answer the technology help line and route calls to the appropriate department.
• Create and assign work orders for technicians with proper documentation.
• Interact professionally with staff and manage high call volumes.
• Identify and escalate service requests promptly and appropriately.
• Perform other duties as assigned.

Skills

Basic software

Data entry

Customer service

Attention to detail

Education

High School Diploma/GED or Equivalent

Job description

Ector County Independent School District in Odessa, Texas is seeking a Help Desk Clerk to support the Information Technology department. The role focuses on answering the technology phone line, prioritizing issues, and directing requests to the appropriate teams.

Immediate starting date and full-time hours are offered. The ideal candidate will have a high school diploma, strong data entry skills, and customer service experience, with the ability to handle multiple calls and document work orders