IT HELP DESK CLERK

Young World Physical Education; Odessa (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

Ector County Independent School District in Odessa, Texas is seeking a Help Desk Clerk to support the Information Technology department. The role focuses on answering the technology phone line, prioritizing issues, and directing requests to the appropriate teams.

Immediate starting date and full-time hours are offered. The ideal candidate will have a high school diploma, strong data entry skills, and customer service experience, with the ability to handle multiple calls and document work orders

Qualifications

• High School Diploma/GED or Equivalent.
• Experience with clerical tasks and data entry.
• Ability to provide excellent customer service.
• Basic software proficiency and accurate data entry.

Responsibilities

• Answer the technology help line and route calls to the appropriate department.
• Create and assign work orders for technicians with proper documentation.
• Interact professionally with staff and manage high call volumes.
• Identify and escalate service requests promptly and appropriately.
• Perform other duties as assigned.

Skills

Basic software

Data entry

Customer service

Attention to detail

Education

High School Diploma/GED or Equivalent

Job description

IT HELP DESK CLERK

Ector County Independent School District INFORMATION TECHNOLOGY - ODESSA, Texas Open in Google Maps

This job is also posted in Ector County ISD

Job Details

Job ID: 4452136

Application Deadline: Sep 30, 2026 11:59 PM (Central Standard Time)

Re-Posted: Aug 07, 2026 5:00 AM (UTC)

Starting Date: Immediately

Job Description

Job Title: Help Desk Clerk-Information Technology

Wage/Hour Status: Non-Exempt

Reports to: Help Desk Supervisor

Pay Grade: Clerical Pay 3

Dept. /School: Technology

Days: 227

Primary Purpose: Answer single point of contact technology phone line. Assess, prioritize and direct all calls to appropriate technology department. Record technology work orders as needed.

Qualifications:

Education/Certification:

• High School Diploma/GED or Equivalent

Special Knowledge Skills:

• Basic software and data entry
• Attention to detail and accuracy
• Customer service

Experience:

• Two years’ clerical or assistant experience
• Customer service
• Data entry

Major Responsibilities and Duties:

• Possess professional appearance and demeanor
• Ability to interact professionally with staff
• Ability to handle heavy call volumes
• Identify and escalates service requests promptly and appropriately
• Create and assign work orders for technicians with documentation to support issue
• Perform other duties as assigned

Working Conditions:

Ability to sit for prolonged periods of time. Maintain emotional control under stress. Ability to lift, carry or move up to 40 lbs. Must also have reliable transportation.

Mental Demands/Physical Demands/Environmental Factors: Maintain emotional control under stress. Frequent districtwide and statewide travel; occasional prolonged or irregular hours. Work in warehouse and office environment. In addition, frequently lift and//or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper safety precautions.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. I have read, understand and attest to the above description and funding relating to my daily activities.

Signature Date

Position Type: Full-Time

Salary: $125.60 to $175.36 Per Day

Support Staff > Administrative Assistant

Support Staff > Computer Support

Support Staff > Network Services

Support Staff > Secretary

Job Requirements

Contact Information

• Mitch Davis , Director of Technology Support
• INFORMATION TECHNOLOGY
• Phone: [phone]
• Email: [e-mail]