District IT Help Desk Specialist

District Admin. Bldg.; Midland (TX); On-site; USD 38,000 - 58,000; Full time

Job summary

Midland Independent School District in Midland, Texas is seeking a Help Desk Technician to provide a single point of contact for staff, resolving computer and communications issues, including phone support and vendor coordination when needed.

The role requires a high school diploma or GED and about 5 years of experience in technical support. Expect non-exempt status with district calendar; posting until filled and immediate start.

Qualifications

• High school diploma or GED required.
• 5 years of work experience in technical support position.

Responsibilities

• Provide a single point of contact for district staff to resolve problems relating to computer and communications-related services.
• Responsible for phone support, technology issue evaluation, and distribution of technology-related work orders.
• Process technology-related work orders and assign priority to work orders.
• Maintain phone log records and use data to identify areas for improvement including training and maintenance support.

Skills

Phone support

End-user support

Technical troubleshooting

Customer service

Education

High school diploma or GED

Job description

Midland Independent School District in Midland, Texas is seeking a Help Desk Technician to provide a single point of contact for staff, resolving computer and communications issues, including phone support and vendor coordination when needed.

The role requires a high school diploma or GED and about 5 years of experience in technical support. Expect non-exempt status with district calendar; posting until filled and immediate start.