Tech Field Ops Master Scheduler

Essintial Enterprise Solutions LLC; Camp Hill (Cumberland County); On-site; USD 55,000 - 75,000; Full time

Job summary

Essintial Enterprise Solutions LLC seeks a Field Operations Coordinator to lead the assignment and oversight of field technicians across maintenance and project installations. You will serve as the central link between Project Management, the Field Operations Division, and support teams, ensuring qualified technicians are dispatched on each work order.

This role requires strong organization, clear communication, platform proficiency, and the ability to juggle competing priorities in a

Qualifications

• 1-3+ years in a dispatch, coordination, scheduling, or field operations role.
• Experience in telecommunications, network installation, or related field services preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple active assignments simultaneously under time pressure.
• Preferred experience with CRM, ticketing, and workforce management platforms.
• Knowledge in IT repair helpful.

Responsibilities

• Assign and schedule qualified field technicians to maintenance work orders and deployments.
• Monitor technician check-in, on-site timeliness, and work order progression in real time.
• Manage technician compliance including certifications and onboarding status.
• Track work order completion and follow up on incomplete or at-risk assignments.
• Evaluate and score technician performance per work order or maintenance scope.
• Communicate with PMO Project Managers and Administrators regarding resource needs.
• Triage field issues from Tech Support and escalate as needed.
• Coordinate reassignments and escalations when a technician cannot complete a job.
• Determine reschedule disposition in coordination with relevant departments.
• Source and assign qualified technicians from available pools based on scope.
• Maintain accurate records across platforms and dashboards.

Skills

Dispatch coordination

Scheduling

Communication

CRM and ticketing

Workforce management

Tools

Five9

Informer

Salesforce

SharePoint

Microsoft Office Suite

Microsoft Teams

Job description

Essintial Enterprise Solutions LLC seeks a Field Operations Coordinator to lead the assignment and oversight of field technicians across maintenance and project installations. You will serve as the central link between Project Management, the Field Operations Division, and support teams, ensuring qualified technicians are dispatched on each work order.

This role requires strong organization, clear communication, platform proficiency, and the ability to juggle competing priorities in a