Remote Field Operations Scheduler & Dispatch Lead

Kastle Systems; Philadelphia (Philadelphia County); On-site; USD 55,000 - 85,000; Full time

Job summary

i2G Systems seeks a Field Operations Coordinator to optimize field service delivery, coordinating technician scheduling, dispatching, and service ticket workflows. You will act as the central liaison among field technicians, project teams, and clients to ensure work orders are executed efficiently and closed on time.

The role requires coordinating with project management, procurement, and billing to ensure resources, parts, and costs are aligned.

Qualifications

• 2+ years of experience in operations coordination, service dispatch, or field service coordination.
• Experience with ticketing systems and Field Service Management (FSM) software.
• Familiarity with CRM platforms (Salesforce, ServiceNow, ConnectWise, Jira).
• Strong organizational, multitasking, and problem-solving skills in a fast-paced environment.
• Excellent written and verbal communication with cross-functional collaboration focus.

Responsibilities

• Coordinate technician scheduling and dispatch to optimize routes, timelines, and SLA commitments.
• Monitor and manage the full lifecycle of service tickets from creation to closure in the ticketing system.
• Proactively communicate with clients about schedules, updates, and follow-up requirements.
• Generate weekly/monthly metrics on technician utilization, ticket resolution times, and adherence to plans.

Skills

Ticketing systems experience

FSM software

CRM platforms

Cross-functional collaboration

Communication skills

Excel & Google Workspace

Scheduling

Problem-solving

Organizational skills

Education

Associate or Bachelor’s degree in Business Administration/Operations/Supply Chain

Tools

Salesforce

ServiceNow

ConnectWise

Jira

Job description

i2G Systems seeks a Field Operations Coordinator to optimize field service delivery, coordinating technician scheduling, dispatching, and service ticket workflows. You will act as the central liaison among field technicians, project teams, and clients to ensure work orders are executed efficiently and closed on time.

The role requires coordinating with project management, procurement, and billing to ensure resources, parts, and costs are aligned.