IT Field Operations Coordinator

Essintial Enterprise Solutions LLC; Camp Hill (Cumberland County); On-site; USD 55,000 - 75,000; Full time

Job summary

Essintial Enterprise Solutions LLC seeks a Field Operations Coordinator to lead the assignment and oversight of field technicians across maintenance and project installations. You will serve as the central link between Project Management, the Field Operations Division, and support teams, ensuring qualified technicians are dispatched on each work order.

This role requires strong organization, clear communication, platform proficiency, and the ability to juggle competing priorities in a

Qualifications

• 1-3+ years in a dispatch, coordination, scheduling, or field operations role.
• Experience in telecommunications, network installation, or related field services preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple active assignments simultaneously under time pressure.
• Preferred experience with CRM, ticketing, and workforce management platforms.
• Knowledge in IT repair helpful.

Responsibilities

• Assign and schedule qualified field technicians to maintenance work orders and deployments.
• Monitor technician check-in, on-site timeliness, and work order progression in real time.
• Manage technician compliance including certifications and onboarding status.
• Track work order completion and follow up on incomplete or at-risk assignments.
• Evaluate and score technician performance per work order or maintenance scope.
• Communicate with PMO Project Managers and Administrators regarding resource needs.
• Triage field issues from Tech Support and escalate as needed.
• Coordinate reassignments and escalations when a technician cannot complete a job.
• Determine reschedule disposition in coordination with relevant departments.
• Source and assign qualified technicians from available pools based on scope.
• Maintain accurate records across platforms and dashboards.

Skills

Dispatch coordination

Scheduling

Communication

CRM and ticketing

Workforce management

Tools

Five9

Informer

Salesforce

SharePoint

Microsoft Office Suite

Microsoft Teams

Job description

Description

Division: Field Operations Division (FOD)

Reports To: FOD Director

FLSA Status: Non-Exempt

Position Summary

The Field Operations Coordinator (FOC) is responsible for the coordination, assignment, and oversight of field technician resources supporting Essintial Enterprise Solutions' maintenance and project installation scopes. Operating within the Field Operations Division, the FOC serves as the central link between Project Management, FSO Administration, the Tech Support Organization (TSO), and the field technician workforce.

FOCs ensure that qualified, compliant technicians are assigned to every work order — on time, properly documented, and accountable to Essintial's quality and performance standards. The role requires strong organizational skills, clear communication, platform proficiency, and the ability to manage competing priorities in a fast-paced, multi-client environment.

Core Responsibilities

• Assign and schedule qualified field technicians to maintenance work orders and project-based deployments
• Monitor technician check-in, on-site timeliness, and work order progression in real time
• Manage technician compliance including certifications, background checks, and onboarding status
• Track work order completion; follow up on incomplete, failed, or at-risk assignments
• Evaluate and score technician performance per work order, project, or maintenance scope
• Communicate with PMO Project Managers and FSO Administrators regarding resource needs, scheduling conflicts, and coverage gaps
• Receive and triage field issues from Tech Support; resolve minor issues independently and escalation major or critical issues to FOD leadership or FSO
• Coordinate reassignments and escalations when a technician no-shows, is removed, or cannot complete a job
• Determine reschedule disposition on jobs that cannot be completed due to scope issues, site access, or other factors, in coordination with relevant departments
• Source and assign qualified technicians from available resource pools based on project and maintenance scope requirements
• Maintain accurate records and activity logs across all assigned platforms and dashboards

Systems & Platforms

Familiarity with the following platforms is preferred; full training will be provided as needed:

Five9

Informer

Salesforce

Mapping / Routing Dashboards

SharePoint

Microsoft Office Suite

Microsoft Teams

#EES25

Requirements

Qualifications

• 1-3+ years in a dispatch, coordination, scheduling, or field operations role (experience requirements vary by tier)
• Experience in telecommunications, network installation, structured cabling, or related field services preferred
• Strong verbal and written communication skills
• Ability to manage multiple active assignments simultaneously under time pressure
• Preferred experience with CRM, ticketing, and workforce management platforms
• Knowledge in IT repair helpful