Field Operations Coordinator I - Real-Time Resource Scheduler

Essintial Enterprise Solutions, LLC; Camp Hill (Cumberland County); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Essintial Enterprise Solutions, LLC is seeking a Field Operations Coordinator to coordinate field technician resources supporting maintenance and project installations. You will act as the central link between PMO, FSO Admin, TSO, and field staff to ensure qualified technicians are assigned on time and documented to standards.

The role requires strong organizational skills, clear communication, and the ability to manage competing priorities in a fast-paced, multi-client environment.

Qualifications

• 1-3+ years in a dispatch, coordination, scheduling, or field operations role.
• Experience in telecommunications, network installation, structured cabling, or related field services preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple active assignments simultaneously under time pressure.
• Preferred experience with CRM, ticketing, and workforce management platforms.
• Knowledge in IT repair helpful.

Responsabilités

• Assign and schedule qualified field technicians to maintenance work orders and deployments.
• Monitor technician check-in, on-site timeliness, and work order progression in real time.
• Manage technician compliance including certifications, background checks, onboarding status.
• Track work order completion and follow up on incomplete or at‑risk assignments.
• Evaluate and score technician performance per work order or scope.
• Communicate with PMO Project Managers and Administrators regarding resource needs and conflicts.
• Receive and triage field issues from Tech Support; escalate major issues as needed.
• Coordinate reassignments and escalations when a technician cannot complete a job.
• Determine reschedule disposition when scope, site access, or other factors prevent completion.
• Source technicians from available pools based on project needs.
• Maintain accurate records and activity logs across platforms and dashboards.

Connaissances

Dispatch coordination

Field operations

Communication

Multitasking

Documentation

Outils

CRM systems

Ticketing systems

Workforce management

Five9

Informer

Salesforce

SharePoint

Description du poste

Essintial Enterprise Solutions, LLC is seeking a Field Operations Coordinator to coordinate field technician resources supporting maintenance and project installations. You will act as the central link between PMO, FSO Admin, TSO, and field staff to ensure qualified technicians are assigned on time and documented to standards.

The role requires strong organizational skills, clear communication, and the ability to manage competing priorities in a fast-paced, multi-client environment.