Tech Enablement Leader & Training Strategist

Sentry; San Francisco (CA); On-site; USD 160,000 - 210,000; Full time

Job summary

Sentry seeks a Technical Enablement Director in San Francisco to lead education programs for customers and employees. You will own the curriculum, content creation, and a comprehensive training strategy to accelerate product adoption and time-to-value.

You will build a certification program, design end-user content for CSMs and SEs, and partner with Sales, Marketing, Product, Engineering, and Design to keep materials current and on-brand. Occasional travel may be required.

Qualifications

• Strong knowledge in the application monitoring field.
• 5+ year experience in technical training development and delivery.
• BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory.
• Strong verbal and written communications skills with an ability to build rapport and credibility with technical and business audiences.
• Strong presentation skills.
• Significant experience working with customers and partners, both remotely and in person.
• Ability to think out of the box to develop structured training plans, actions, and measurable metrics.
• Experience leveraging various learning tools and media to provide optimal learning.

Responsibilities

• Become a Sentry product expert: be intimately familiar all product capabilities, and how customers are using the product
• Own the Sentry University virtual learning platform: prepare the curriculum, build the different learning units, create the content, and manage the overall user experience
• Create a comprehensive training strategy to enable our customers to quickly ramp on our platform, and accelerate their TTV
• Build out and operationalize an engaging certification program for customers, partners, and employees.
• Design and own all end-user training content that will be used by CSMs and SEs to deliver to our customers and prospects
• Create and deliver an instructor-led training curriculum that would inspire customers to use our product, through virtual group training, and in-person workshops (when it’s safe to travel!)
• Work in close partnership with sales and marketing to track progress of leads within the Sentry University
• Collaborate with Product and Engineering to ensure the enablement materials are always up to date, continuously update as needed, and meet standards of company branding, messaging and design.
• Develop programs and training materials to drive the onboarding and ongoing technical enablement of our technical customer facing teams for topics related to our space (logging, monitoring, cloud, etc).
• Develop KPIs that measure adoption and effectiveness of the training programs.

Job description

Sentry seeks a Technical Enablement Director in San Francisco to lead education programs for customers and employees. You will own the curriculum, content creation, and a comprehensive training strategy to accelerate product adoption and time-to-value.

You will build a certification program, design end-user content for CSMs and SEs, and partner with Sales, Marketing, Product, Engineering, and Design to keep materials current and on-brand. Occasional travel may be required.