Tech-Driven Service Experience Advisor

Opportunities to; Fairfax (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan

Job summary

Micro Center in Fairfax, VA is seeking a self-motivated Service Experience Advisor. This entry-level role blends basic technical understanding with strong customer service to guide customers through service intake and recommend solutions.

Located at the Knowledge Bar, the role focuses on delivering a high-touch experience while highlighting services like PriorityCare+, Data Backup, and ESET. This is an entry-level opportunity for individuals in sales, hospitality, or customer service who are

Qualifications

• High School diploma or equivalent.
• No prior technical experience required.
• Customer-facing commissioned sales, hospitality, and/or retail experience preferred.
• Ability to build rapport and explain services clearly.

Responsibilities

• Serve as primary contact for walk-in or scheduled customers at the Knowledge Bar.
• Guide customers through service solutions and offerings.
• Promote value-added services such as PriorityCare+, Data Backup, ESET, and other products.
• Clearly communicate estimated pricing, timelines, and expectations at check-in.
• Assist in basic troubleshooting and route work orders to appropriate service queues.
• Process service and point of sale transactions accurately and completely.
• Maintain attachment rates and productivity standards.
• Stay informed of current promotions and attachment opportunities.
• Provide timely, professional updates to customers regarding service status.
• Obtain required certifications as directed by management.
• Keep a clean, organized, and customer-ready workspace.

Skills

Customer service

Sales experience

Communication skills

Interpersonal skills

Education

High School diploma

Tools

POS systems

Job description

Micro Center in Fairfax, VA is seeking a self-motivated Service Experience Advisor. This entry-level role blends basic technical understanding with strong customer service to guide customers through service intake and recommend solutions.

Located at the Knowledge Bar, the role focuses on delivering a high-touch experience while highlighting services like PriorityCare+, Data Backup, and ESET. This is an entry-level opportunity for individuals in sales, hospitality, or customer service who are