Tech-Driven Customer Care Specialist

BearCom; City of Plattsburgh (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Highly Competitive Compensation

Medical, Dental, and Vision Insurance

Company-Paid Life, Short/Long-Term Dis

Paid Holidays

Generous Paid Time Off

Matching 401k Plan

Employee Referral Bonus

Tuition Reimbursement

Job summary

BearCom is seeking a Customer Service Representative to provide quality service to external and internal customers from Plattsburgh, NY. You will be the central point of contact and help drive satisfaction to generate more business through excellent support.

The role involves responding to inquiries, verifying order details, tracking shipments, and collaborating with sales and operations. A professional, team-oriented mindset and multi-tasking are essential.

Qualifications

• Must be PC literate and able to use the Internet.
• Strong problem-solving and customer service abilities.
• Good telephone and email correspondence skills.
• Ability to work as a team and interact with sales and operations teams.
• Multitask oriented with a customer-focused mindset.

Responsibilities

• Answer and respond to incoming customer calls and emails.
• Verify accuracy of packing slips for orders.
• Ensure accuracy of product pulled for orders.
• Troubleshoot customer questions and issues across departments.
• Track shipments and coordinate with multiple carriers.
• Perform general office duties and possible receptionist tasks.

Skills

PC literate

customer service

multitask oriented

team player

professional phone etiquette

policy interpretation

Job description

BearCom is seeking a Customer Service Representative to provide quality service to external and internal customers from Plattsburgh, NY. You will be the central point of contact and help drive satisfaction to generate more business through excellent support.

The role involves responding to inquiries, verifying order details, tracking shipments, and collaborating with sales and operations. A professional, team-oriented mindset and multi-tasking are essential.