Customer Service Pro for Tech & Security Solutions

StoneOne AG; City of Plattsburgh (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Holidays

PTO

401k Match

Referral bonus

Tuition Reimbursement

On-the-job training

Job summary

BearCom is seeking a Customer Service Representative to provide quality, efficient service to all customers. This front door role aims to grow business from satisfaction. The position supports order processing, shipping tracking, and cross-department collaboration.

Responsibilities include handling calls, verifying packing slips, QA on orders, and assisting customers with product questions and order status while coordinating with carriers and internal teams.

Qualifications

• Experience handling customer inquiries and orders with accuracy.
• Ability to interpret policies and provide professional service.
• Familiarity with office software and general internet use.

Responsibilities

• Responsible for answering and responding to incoming customer calls/inquiries.
• Verifying the accuracy of packing slips for orders being processed.
• Quality Control for accuracy of product pulled being on customers’ order.
• Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status.
• Handle shipping and track customer shipments. Work with multiple carriers via phone, internet, etc.
• Performs other general office duties as required.

Skills

Customer service

Telephone support

Multitasking

Team collaboration

Problem solving

Tools

CRM software

Job description

BearCom is seeking a Customer Service Representative to provide quality, efficient service to all customers. This front door role aims to grow business from satisfaction. The position supports order processing, shipping tracking, and cross-department collaboration.

Responsibilities include handling calls, verifying packing slips, QA on orders, and assisting customers with product questions and order status while coordinating with carriers and internal teams.