Customer Support Specialist for Tech & Security Solutions

BearCom; Garland (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Holidays

Paid Time Off

401k Plan

Referral Bonus

Tuition Reimbursement

Job summary

BearCom in Garland, TX is seeking a Support Services Representative to deliver quality customer service, handle inquiries, and ensure order accuracy across departments. You will track shipments, support order processing, and participate in special projects while adapting to shifts with comprehensive on-the-job training.

Join BearCom and contribute to a fast-paced team, providing exceptional support to internal and external customers while maintaining high standards of service, communication, and

Qualifications

• Must be PC literate and familiar with the Internet.
• Ability to interpret policies and procedures.
• Good aptitude in solving customer service issues.
• Exercises professional telephone procedures and e-mail correspondence skills.
• Ability to work as a team player and build rapport with the Support Service team and sales/Operations.

Responsibilities

• Answer and respond to incoming customer calls/inquiries and related correspondence.
• Verify accuracy of packing slips for orders being processed.
• Quality control for accuracy of product pulled on orders.
• Assist customers and troubleshoot questions, issues, or complaints related to products and services.
• Track customer shipments and coordinate with multiple carriers.

Skills

Customer Service

Multitasking

Teamwork

Phone Etiquette

Computer Literacy

Job description

BearCom in Garland, TX is seeking a Support Services Representative to deliver quality customer service, handle inquiries, and ensure order accuracy across departments. You will track shipments, support order processing, and participate in special projects while adapting to shifts with comprehensive on-the-job training.

Join BearCom and contribute to a fast-paced team, providing exceptional support to internal and external customers while maintaining high standards of service, communication, and