Customer Service Representative - Plattsburgh

BearCom; City of Plattsburgh (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Highly Competitive Compensation

Medical, Dental, and Vision Insurance

Company-Paid Life, Short/Long-Term Dis

Paid Holidays

Generous Paid Time Off

Matching 401k Plan

Employee Referral Bonus

Tuition Reimbursement

Job summary

BearCom is seeking a Customer Service Representative to provide quality service to external and internal customers from Plattsburgh, NY. You will be the central point of contact and help drive satisfaction to generate more business through excellent support.

The role involves responding to inquiries, verifying order details, tracking shipments, and collaborating with sales and operations. A professional, team-oriented mindset and multi-tasking are essential.

Qualifications

• Must be PC literate and able to use the Internet.
• Strong problem-solving and customer service abilities.
• Good telephone and email correspondence skills.
• Ability to work as a team and interact with sales and operations teams.
• Multitask oriented with a customer-focused mindset.

Responsibilities

• Answer and respond to incoming customer calls and emails.
• Verify accuracy of packing slips for orders.
• Ensure accuracy of product pulled for orders.
• Troubleshoot customer questions and issues across departments.
• Track shipments and coordinate with multiple carriers.
• Perform general office duties and possible receptionist tasks.

Skills

PC literate

customer service

multitask oriented

team player

professional phone etiquette

policy interpretation

Job description

Job Details: Job Location: Plattsburgh NY - Plattsburgh, NY 12901, Salary Range: $18.00 - $25.00 Hourly, BearCom is the largest distributor of wireless voice, data, and video solutions in North America, and North America's largest two-way radio channel partner for Motorola, with more than 40 years of industry leadership, partnerships with leading manufacturers including JVC Kenwood and Avigilon, and a network of 75+ branches across North America.

JOB DESCRIPTION

As a Customer Service Representative, you will provide quality and efficient customer service to all BearCom customers, both external and internal. One centralized front door into BearCom, with the result being to obtain more business from the customer through satisfaction!

Responsibilities

• Responsible for answering and responding to incoming customer calls/inquiries. Respond to correspondence that may come through via e-mail and/or fax.
• Verifying the accuracy of packing slips for orders being processed.
• Quality Control for accuracy of product pulled being on customers’ order.
• Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status. Often requires extensive research and interaction with various departments to resolve problems.
• Handle shipping and track customer shipments. Work with multiple carriers via phone, internet, etc.
• Performs other general office duties as required. That may include receptionist duties, order entry, collections, or QC checking.
• May be asked to participate in special projects related to department.

QUALIFICATIONS

• Must be PC literate and familiar with the Internet.
• Ability to interpret policies and procedures.
• Good aptitude in solving customer service issues.
• Exercises professional telephone procedures and e-mail correspondence skills.
• Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
• Multitask oriented.
• Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
• Operational knowledge of major office equipment.
• Must be available to work Monday - Friday, 8am to 5pm.
• Position reports directly to General Manager.
• Background checks are part of the hiring process, which may also include a Motor Vehicle Check.

BENEFITS

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short/Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Employee Referral Bonus
• Tuition Reimbursement

BearCom employs a wide range of installation and technical team members and will provide extensive on-the-job training.

KEYWORDS

Motorola, Kenwood, ICOM, Avigilon, Two-Way Radio, Two Way Radio, 2-Way Radio, GPS, VOIP, WI-FI, BDA/DAS, RF, UHF, VHF, MOTOTRBO, LMR, OSHA 10, FCC GROL, L3Harris, CET, Network+, Security+, P2P, P2MP, PtMP, P25, Astro25, PPE

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.