Customer Care & Order Specialist

Mrp-Solutions-1; City of Plattsburgh (NY); Sur place; USD 46 000 - 56 000; Plein temps

Résumé du poste

MRP Solutions in Plattsburgh, NY seeks a Customer Experience Account Coordinator to serve as the first point of contact for customers via phone, email, and online. You will process orders promptly, provide timely responses, and support post-order issue resolution across a wide customer base.

The role emphasizes accurate data entry, ERP/Salesforce usage, and collaboration with internal teams to meet service goals and drive customer satisfaction.

Qualifications

• High school diploma or GED required.
• Experience in a manufacturing environment is beneficial.
• Proficiency with computers, Microsoft Office, ERP systems and Salesforce.
• Strong communication, organization and time management skills.

Responsabilités

• Answer customer inquiries by phone and email promptly.
• Process purchase orders accurately and timely.
• Provide pricing, order status, and delivery information to customers.
• Coordinate with departments to resolve issues and ensure customer satisfaction.
• Maintain accurate records of customer interactions in CRM and ERP systems.

Connaissances

Excellent communication

Time management

Multitasking

Customer service mindset

Problem solving

Formation

High school diploma or GED

Outils

Microsoft Office

ERP systems

Salesforce

Description du poste

MRP Solutions in Plattsburgh, NY seeks a Customer Experience Account Coordinator to serve as the first point of contact for customers via phone, email, and online. You will process orders promptly, provide timely responses, and support post-order issue resolution across a wide customer base.

The role emphasizes accurate data entry, ERP/Salesforce usage, and collaboration with internal teams to meet service goals and drive customer satisfaction.