Customer Service Representative - Plattsburgh

StoneOne AG; City of Plattsburgh (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Holidays

PTO

401k Match

Referral bonus

Tuition Reimbursement

On-the-job training

Job summary

BearCom is seeking a Customer Service Representative to provide quality, efficient service to all customers. This front door role aims to grow business from satisfaction. The position supports order processing, shipping tracking, and cross-department collaboration.

Responsibilities include handling calls, verifying packing slips, QA on orders, and assisting customers with product questions and order status while coordinating with carriers and internal teams.

Qualifications

• Experience handling customer inquiries and orders with accuracy.
• Ability to interpret policies and provide professional service.
• Familiarity with office software and general internet use.

Responsibilities

• Responsible for answering and responding to incoming customer calls/inquiries.
• Verifying the accuracy of packing slips for orders being processed.
• Quality Control for accuracy of product pulled being on customers’ order.
• Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status.
• Handle shipping and track customer shipments. Work with multiple carriers via phone, internet, etc.
• Performs other general office duties as required.

Skills

Customer service

Telephone support

Multitasking

Team collaboration

Problem solving

Tools

CRM software

Job description

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, and North America's largest two-way radio channel partner for Motorola, with more than 40 years of industry leadership, partnerships with leading manufacturers including JVC Kenwood and Avigilon, and a network of 75+ branches across North America.As part of the BearCom family, Stone Security brings deep expertise in security integration, backed by partnerships with leading OEMs including Axis, Milestone, and LenelS2, and delivering top-notch services and products built on a foundation of excellence, innovation, and customer satisfaction. Together, BearCom and Stone Security deliver communication, technology, and security solutions that help organizations operate safely, efficiently, and effectively – offering customers scalable solutions and employees the platform to build meaningful, high-impact careers.JOB DESCRIPTIONAs a Customer Service Representative, you will provide quality and efficient customer service to all BearCom customers, both external and internal. One centralized front door into BearCom, with the result being to obtain more business from the customer through satisfaction!Responsibilities:Responsible for answering and responding to incoming customer calls/inquiries. Respond to correspondence that may come through via e-mail and/or fax.Verifying the accuracy of packing slips for orders being processed.Quality Control for accuracy of product pulled being on customers’ order.Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status. Often requires extensive research and interaction with various departments to resolve problems.Handle shipping and track customer shipments. Work with multiple carriers via phone, internet, etc.Performs other general office duties as required. That may include receptionist duties, order entry, collections, or QC checking.May be asked to participate in special projects related to department.Must be PC literate and familiar with the Internet.Ability to interpret policies and procedures.Good aptitude in solving customer service issues.Exercises professional telephone procedures and e-mail correspondence skills.Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.Multitask oriented.Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.Operational knowledge of major office equipment.Must be available to work Monday - Friday, 8am to 5pm.Position reports directly to General Manager.Background checks are part of the hiring process, which may also include a Motor Vehicle Check.BENEFITSBearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.You’ll also receive:Highly Competitive CompensationMedical, Dental, and Vision InsuranceCompany-Paid Life, Short/Long-Term Disability InsurancePaid HolidaysGenerous Paid Time OffMatching 401k PlanEmployee Referral BonusTuition ReimbursementBearCom employs a wide range of installation and technical team members and will provide extensive on-the-job training. If interested in BearCom, please apply.KEYWORDS: Motorola, Kenwood, ICOM, Avigilon, Two-Way Radio, Two Way Radio, 2-Way Radio, GPS, VOIP, WI-FI, BDA/DAS, RF, UHF, VHF, MOTOTRBO, LMR, OSHA 10, FCC GROL, L3Harris, CET, Network+, Security+, P2P, P2MP, PtMP, P25, Astro25, PPEBearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.