Customer Support & Solutions Specialist (Tech & Security)

BearCom; Wheeling (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Paid Life Insurance

Short/Long-Term Disability Insurance

Paid Holidays

Generous Paid Time Off

401k Matching

Employee Referral Bonus

Tuition Reimbursement

Job summary

BearCom is seeking a Customer Service Representative to provide quality and efficient service to all BearCom customers, both external and internal. The role serves as a centralized front door into BearCom to drive more business through customer satisfaction.

Responsibilities include handling inquiries, verifying order details, QC checks, resolving product/service issues, tracking shipments, and supporting various departments. Strong PC skills and communication are essential.

Qualifications

• Must be PC literate and familiar with the Internet.
• Ability to interpret policies and procedures.
• Good aptitude in solving customer service issues.
• Exercises professional telephone procedures and e-mail correspondence skills.
• Ability to work as a team player and build rapport with the Support Service team, sales reps, and Operations.

Responsibilities

• Answer and respond to incoming customer calls/inquiries. Respond to e-mail/fax correspondence.
• Verify the accuracy of packing slips for orders being processed.
• Quality Control for accuracy of product pulled on customers’ orders.
• Assist customers and troubleshoot questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status; interact with departments to resolve problems.
• Handle shipping and track customer shipments; work with multiple carriers via phone or internet.
• Perform other general office duties as required, including receptionist duties, order entry, collections, or QC checking.
• Participate in special projects related to the department.

Skills

PC literacy

Policies & procedures interpretation

Customer service issue resolution

Telephone & email communication

Team player

Multitasking

Enthusiasm for customer service

Office equipment familiarity

Job description

BearCom is seeking a Customer Service Representative to provide quality and efficient service to all BearCom customers, both external and internal. The role serves as a centralized front door into BearCom to drive more business through customer satisfaction.

Responsibilities include handling inquiries, verifying order details, QC checks, resolving product/service issues, tracking shipments, and supporting various departments. Strong PC skills and communication are essential.