Tech Solutions Customer Service Specialist

Bearcom; Vineyard Hills (WV); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid holidays

Paid time off

Tuition reimbursement

Job summary

BearCom, the leading wireless communications provider in North America, is seeking a Customer Service Representative. You will handle incoming calls, verify order accuracy, and assist customers with product and shipping questions while coordinating with internal teams.

You should be PC literate, able to multitask, and maintain professional telephone and email communication. The role offers training, some certification support, and standard business hours, Monday to Friday.

Qualifications

• Ability to provide quality customer service and resolve inquiries.
• PC literate with comfortable internet navigation and email.
• Professional telephone and email communication with customers.

Responsibilities

• Answer and respond to incoming customer calls and inquiries.
• Verify packing slips for orders and assist with order status.
• Handle shipping and track customer shipments with multiple carriers.
• Support other office duties and project work as assigned.

Skills

Customer service

Communication skills

Team player

Multitasking

Tools

MS Office

Internet

Job description

BearCom, the leading wireless communications provider in North America, is seeking a Customer Service Representative. You will handle incoming calls, verify order accuracy, and assist customers with product and shipping questions while coordinating with internal teams.

You should be PC literate, able to multitask, and maintain professional telephone and email communication. The role offers training, some certification support, and standard business hours, Monday to Friday.