Tech Customer Success Associate | Onboarding & Growth

SHI International; Austin (TX); Vor Ort; USD 75.000 - 125.000; Vollzeit

Benefits dieser Stelle

Diversity & inclusion commitment

Professional growth opportunities

Health, wellness & financial benefits

Flexible work options

Zusammenfassung

SHI International is seeking an Associate Customer Success Manager to onboard customers, guide them through product lifecycles, and ensure retention and growth through strategic reviews. The role requires serving as a SME, building strong relationships, and coordinating with internal teams to align offerings with customer objectives.

The CSM will analyze consumption reports, manage service delivery workflows, and maintain clear communication with customers and internal teams to foster trust and

Qualifikationen

• Bachelor’s degree or relevant work experience required.
• 2+ years of experience in a technical, business, or sales role.
• 1+ year experience in a Cisco dedicated sales support/subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts, including Enterprise Agreements, self‑sufficiently for Customers & Account Executives
• Proficient in creating quotes within Cisco’s Commerce Workspace for Renewals (CCW-R) & EAMP portal
• Ability to travel to SHI, Partner, and Customer Events

Aufgaben

• Onboard customers and guide them through their product or service lifecycle to ensure retention and growth.
• Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role.
• Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback.
• Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies.
• Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust.
• Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities.
• Provide support and direction to project teams to ensure successful delivery and synchronization of service projects.
• Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role.
• Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers.
• Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs

Kenntnisse

Organization

Self-Motivation

Communication

Time Management

Presenting

Impact and Influence

Analytical Thinking

Problem-Solving

Business Acumen

Emotional Intelligence

Results Orientation

Multi-Tasking

Ausbildung

Bachelor's Degree or equivalent

Tools

Word

Excel

PowerPoint

Outlook

Microsoft Dynamics AX

Cisco technologies

Jobbeschreibung

SHI International is seeking an Associate Customer Success Manager to onboard customers, guide them through product lifecycles, and ensure retention and growth through strategic reviews. The role requires serving as a SME, building strong relationships, and coordinating with internal teams to align offerings with customer objectives.

The CSM will analyze consumption reports, manage service delivery workflows, and maintain clear communication with customers and internal teams to foster trust and