Microsoft Customer Success Leader

SHI International Corp.; Charlotte (NC); On-site; USD 70,000 - 250,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) plan

Flexible spending

Job summary

SHI International Corp. is seeking a Customer Success Manager - Microsoft to onboard customers, guide them through product lifecycles, and ensure retention and growth.

You will analyze consumption reports and maintain strong customer relationships while collaborating with internal teams to align offerings with customer objectives. The role requires SME knowledge of platforms, ability to drive CSR meetings, and effective communication across sales and service delivery.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 2–4 years of experience in a technical, business, or sales role.
• AZ-900 and AB-900 certifications completed within first 90 days in role.

Responsibilities

• Onboard customers and guide them through their product or service lifecycle to ensure retention and growth.
• Serve as SME for platforms, tools, or services relevant to the role.
• Plan and conduct regular Customer Success Reviews (CSRs) and meetings to review product usage, roadmaps, and customer feedback.
• Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies.
• Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust.
• Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities.
• Provide support and direction to project teams to ensure successful delivery and synchronization of service projects.
• Continuously learn and develop knowledge on new product technologies and offerings relevant to the role.
• Manage workflow of orders and ensure timely delivery of services, working with customers and carriers.
• Maintain effective communication with customers and internal teams through various platforms to update on status and upcoming needs.

Skills

CRM/Customer relationships

Communication

Analytical thinking

Time management

Problem solving

Multi-tasking

Presentation skills

Education

Bachelor's Degree

Tools

Microsoft Dynamics AX

Microsoft Office

Job description

SHI International Corp. is seeking a Customer Success Manager - Microsoft to onboard customers, guide them through product lifecycles, and ensure retention and growth.

You will analyze consumption reports and maintain strong customer relationships while collaborating with internal teams to align offerings with customer objectives. The role requires SME knowledge of platforms, ability to drive CSR meetings, and effective communication across sales and service delivery.