Tech Bar Desktop Support Technician (L1)

Wipro; Atlanta (GA); On-site; USD 25,000 - 50,000; Full time

Job summary

Wipro in Atlanta seeks a hands-on Tech Bar Specialist to provide front-line support for walk-in users, handle issue intake, troubleshooting, resolution, and escalation as needed.

You will troubleshoot laptops, desktops, peripherals, mobile devices, printers, and standard business apps, assist with onboarding, imaging Windows 11, asset records, ServiceNow tickets, and ensure security and SLA adherence.

Qualifications

• Hands-on experience providing walk-in Tech Bar support for desktops, laptops, peripherals, accessories, and standard applications.
• Strong customer communication skills with the ability to explain technical issues clearly and professionally to end users.
• Experience supporting Windows 11, Microsoft 365, Teams, VPN, printers, mobile devices, and basic Mac OS issues.

Responsibilities

• Provide front-line Tech Bar support for walk-in users, including issue intake, troubleshooting, resolution, and escalation when required.
• Troubleshoot laptops, desktops, peripherals, mobile devices, printers, collaboration tools, and standard business applications.
• Support new hire onboarding, device setup, user profile configuration, software installation, and basic hardware replacement.
• Perform Windows 11 imaging, workstation provisioning, device refresh support, and endpoint configuration as per customer standards.
• Ensure all Tech Bar activities follow security, compliance, privacy, and customer process requirements.
• Maintain accurate asset records for device issuance, returns, swaps, accessories, loaner devices, and depot stock coordination.
• Create, update, and manage ServiceNow tickets with clear work notes, accurate categorization, timely follow-ups, and SLA adherence.
• Provide professional, customer-focused support at the Tech Bar and coordinate with resolver teams, vendors, and field services as needed.
• Maintain onsite availability during Tech Bar operating hours and support nearby office locations or extended coverage as required.

Skills

Desktop Support

Customer Service

Walk-in Support

Tools

ServiceNow

Job description

Wipro in Atlanta seeks a hands-on Tech Bar Specialist to provide front-line support for walk-in users, handle issue intake, troubleshooting, resolution, and escalation as needed.

You will troubleshoot laptops, desktops, peripherals, mobile devices, printers, and standard business apps, assist with onboarding, imaging Windows 11, asset records, ServiceNow tickets, and ensure security and SLA adherence.