Tech Bar Desktop Support Technician

Wipro Technologies; Atlanta (GA); On-site; USD 25,000 - 50,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Other leave options

Job summary

Wipro Limited in Atlanta is seeking a front-line Tech Bar support specialist to assist walk-in users with issue intake, troubleshooting, resolution, and escalation when required. You will troubleshoot laptops, desktops, peripherals, mobile devices, printers, and standard business applications.

You will also support onboarding, device setup, software installation, and basic hardware replacement while maintaining asset records and adhering to security and SLA requirements.

Qualifications

• Hands-on experience providing walk-in Tech Bar support for desktops, laptops, peripherals, accessories, and standard applications.
• Strong customer communication skills with the ability to explain technical issues clearly and professionally to end users.
• Good troubleshooting and problem-solving skills with the ability to work well with diverse users, teams, and resolver groups.

Responsibilities

• Provide front-line Tech Bar support for walk-in users, including issue intake, troubleshooting, resolution, and escalation when required.
• Troubleshoot laptops, desktops, peripherals, mobile devices, printers, collaboration tools, and standard business applications.
• Support new hire onboarding, device setup, user profile configuration, software installation, and basic hardware replacement.
• Perform Windows 11 imaging, workstation provisioning, device refresh support, and endpoint configuration as per customer standards.
• Ensure all Tech Bar activities follow security, compliance, privacy, and customer process requirements.
• Maintain accurate asset records for device issuance, returns, swaps, accessories, loaner devices, and depot stock coordination.
• Create, update, and manage ServiceNow tickets with clear work notes, accurate categorization, timely follow-ups, and SLA adherence.
• Provide professional, customer-focused support at the Tech Bar and coordinate with resolver teams, vendors, and field services as needed.
• Maintain onsite availability during Tech Bar operating hours and support nearby office locations or extended coverage as required.

Skills

Walk-in Tech Bar support

Desktop/Laptop support

Customer communication

Troubleshooting

ServiceNow

Tools

ServiceNow

Microsoft 365

VPN

Printers

Job description

Wipro Limited in Atlanta is seeking a front-line Tech Bar support specialist to assist walk-in users with issue intake, troubleshooting, resolution, and escalation when required. You will troubleshoot laptops, desktops, peripherals, mobile devices, printers, and standard business applications.

You will also support onboarding, device setup, software installation, and basic hardware replacement while maintaining asset records and adhering to security and SLA requirements.