Tech Bar Desktop Support Specialist

Wipro Technologies; Atlanta (GA); On-site; USD 36,000 - 76,000; Full time

Benefits offered by this job

Medical and Dental Benefits

Disability Insurance

Paid Time Off

Job summary

Wipro Limited in Atlanta, GA, is seeking an IT Helpdesk/Tech Bar specialist to provide front-line support for walk‑in users, handle issue intake, troubleshooting, and escalation as required.

You will support Windows 11, Microsoft 365 and Teams, VPN, printers, and basic Mac OS issues; maintain asset records and ServiceNow tickets with clear notes to meet SLA expectations. 1–3 years of desk-side support experience is required.

Qualifications

• 1–3 years of desktop support experience.
• Strong customer communication and problem-solving skills.
• Experience with Windows 11, Microsoft 365, Teams, VPN, printers.

Responsibilities

• Provide front-line Tech Bar support for walk-in users, including issue intake, troubleshooting, resolution, and escalation when required.
• Troubleshoot laptops, desktops, peripherals, mobile devices, printers, collaboration tools, and standard business applications.
• Support new hire onboarding, device setup, user profile configuration, software installation, and basic hardware replacement.
• Perform Windows 11 imaging, workstation provisioning, device refresh support, and endpoint configuration per customer standards.
• Ensure all Tech Bar activities follow security, compliance, privacy, and customer process requirements.
• Maintain accurate asset records for device issuance, returns, swaps, accessories, loaner devices, and depot stock coordination.
• Create, update, and manage ServiceNow tickets with clear work notes, accurate categorization, timely follow-ups, and SLA adherence.
• Provide professional, customer-focused support at the Tech Bar and coordinate with resolver teams, vendors, and field services as needed.
• Maintain onsite availability during Tech Bar operating hours and support nearby office locations or extended coverage as required.

Skills

Desktop Support

Tools

ServiceNow

Job description

Wipro Limited in Atlanta, GA, is seeking an IT Helpdesk/Tech Bar specialist to provide front-line support for walk‑in users, handle issue intake, troubleshooting, and escalation as required.

You will support Windows 11, Microsoft 365 and Teams, VPN, printers, and basic Mac OS issues; maintain asset records and ServiceNow tickets with clear notes to meet SLA expectations. 1–3 years of desk-side support experience is required.