ADMINISTRATOR L1

Wipro; Atlanta (GA); On-site; USD 25,000 - 50,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro is seeking a hands-on Tech Bar specialist in Atlanta to provide frontline support for walk-in users, troubleshoot devices, and assist with onboarding and imaging. You will manage asset records and ServiceNow tickets, ensuring SLA adherence while coordinating with resolver teams and field services as needed.

Ideal candidates will have experience supporting Windows 11, Microsoft 365, Teams, VPN, printers, and mobile devices, with strong communication skills to explain issues clearly to end

Qualifications

• Hands-on walk-in Tech Bar support for desktops, laptops, peripherals, and standard applications.
• Clear, professional communication with end users.
• Ability to prioritize walk-in requests and manage queue with SLA awareness.
• Experience with Windows 11, M365, Teams, VPN, printers, and mobile devices.
• Knowledge of incidents, service requests, and knowledge management using ServiceNow.

Responsibilities

• Provide front-line Tech Bar support for walk-in users and troubleshoot issues.
• Troubleshoot laptops, desktops, peripherals, mobile devices, printers, and standard apps.
• Support onboarding, device setup, and software installation.
• Perform Windows 11 imaging and workstation provisioning.
• Maintain asset records and depot stock coordination.
• Create and manage ServiceNow tickets with clear notes, accurate categorization, and SLA adherence.
• Coordinate with resolver teams and field services as needed.

Skills

Walk-in support

Customer communication

Troubleshooting

Windows 11

Microsoft 365

Teams

VPN

Printers

Mobile devices

Mac OS

SLA adherence

Heavy lifting

Tools

ServiceNow

Ticketing tools

Job description

Job Description

• Provide front-line Tech Bar support for walk-in users, including issue intake, troubleshooting, resolution, and escalation when required.
• Troubleshoot laptops, desktops, peripherals, mobile devices, printers, collaboration tools, and standard business applications.
• Support new hire onboarding, device setup, user profile configuration, software installation, and basic hardware replacement.
• Perform Windows 11 imaging, workstation provisioning, device refresh support, and endpoint configuration as per customer standards.
• Ensure all Tech Bar activities follow security, compliance, privacy, and customer process requirements.
• Maintain accurate asset records for device issuance, returns, swaps, accessories, loaner devices, and depot stock coordination.
• Create, update, and manage ServiceNow tickets with clear work notes, accurate categorization, timely follow-ups, and SLA adherence.
• Provide professional, customer-focused support at the Tech Bar and coordinate with resolver teams, vendors, and field services as needed.
• Maintain onsite availability during Tech Bar operating hours and support nearby office locations or extended coverage as required.

Required Candidate Profile

• Hands-on experience providing walk-in Tech Bar support for desktops, laptops, peripherals, accessories, and standard applications.
• Strong customer communication skills with the ability to explain technical issues clearly and professionally to end users.
• Good troubleshooting and problem-solving skills with the ability to work well with diverse users, teams, and resolver groups.
• Experience supporting Windows 11, Microsoft 365, Teams, VPN, printers, mobile devices, and basic Mac OS issues.
• Knowledge of incidents, service request, and knowledge management processes using ServiceNow or similar ticketing tools.
• Ability to prioritize walk-in requests, manage queue volume, follow defined processes, and meet SLA expectations.
• Ability to lift at least 50 lbs. and handle device movement, setup, and Tech Bar stock support.

Client Environment

Windows 11, Microsoft 365, Teams, ServiceNow, Dell laptops/desktops, printers, mobile devices, basic Mac OS support

Mandatory Skills

Desktop Support .

Compensation

The expected compensation for this role ranges from $25,000 to $50,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

About Wipro

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.