DESKTOP ADMINISTRATOR L2

Wipro Technologies; Atlanta (GA); On-site; USD 36,000 - 76,000; Full time

Benefits offered by this job

Medical and Dental Benefits

Disability Insurance

Paid Time Off

Job summary

Wipro Limited in Atlanta, GA, is seeking an IT Helpdesk/Tech Bar specialist to provide front-line support for walk‑in users, handle issue intake, troubleshooting, and escalation as required.

You will support Windows 11, Microsoft 365 and Teams, VPN, printers, and basic Mac OS issues; maintain asset records and ServiceNow tickets with clear notes to meet SLA expectations. 1–3 years of desk-side support experience is required.

Qualifications

• 1–3 years of desktop support experience.
• Strong customer communication and problem-solving skills.
• Experience with Windows 11, Microsoft 365, Teams, VPN, printers.

Responsibilities

• Provide front-line Tech Bar support for walk-in users, including issue intake, troubleshooting, resolution, and escalation when required.
• Troubleshoot laptops, desktops, peripherals, mobile devices, printers, collaboration tools, and standard business applications.
• Support new hire onboarding, device setup, user profile configuration, software installation, and basic hardware replacement.
• Perform Windows 11 imaging, workstation provisioning, device refresh support, and endpoint configuration per customer standards.
• Ensure all Tech Bar activities follow security, compliance, privacy, and customer process requirements.
• Maintain accurate asset records for device issuance, returns, swaps, accessories, loaner devices, and depot stock coordination.
• Create, update, and manage ServiceNow tickets with clear work notes, accurate categorization, timely follow-ups, and SLA adherence.
• Provide professional, customer-focused support at the Tech Bar and coordinate with resolver teams, vendors, and field services as needed.
• Maintain onsite availability during Tech Bar operating hours and support nearby office locations or extended coverage as required.

Skills

Desktop Support

Tools

ServiceNow

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Role & Responsibilities

Provide high-quality Tech Bar and walk-in support services for end users, including:

• 1. Provide front-line Tech Bar support for walk-in users, including issue intake, troubleshooting, resolution, and escalation when required.
• 2. Troubleshoot laptops, desktops, peripherals, mobile devices, printers, collaboration tools, and standard business applications.
• 3. Support new hire onboarding, device setup, user profile configuration, software installation, and basic hardware replacement.
• 4. Perform Windows 11 imaging, workstation provisioning, device refresh support, and endpoint configuration as per customer standards.
• 5. Ensure all Tech Bar activities follow security, compliance, privacy, and customer process requirements.
• 6. Maintain accurate asset records for device issuance, returns, swaps, accessories, loaner devices, and depot stock coordination.
• 7. Create, update, and manage ServiceNow tickets with clear work notes, accurate categorization, timely follow‑ups, and SLA adherence.
• 8. Provide professional, customer‑focused support at the Tech Bar and coordinate with resolver teams, vendors, and field services as needed.
• 9. Maintain onsite availability during Tech Bar operating hours and support nearby office locations or extended coverage as required.

Skills

• 1. Hands‑on experience providing walk‑in Tech Bar support for desktops, laptops, peripherals, accessories, and standard applications.
• 2. Strong customer communication skills with the ability to explain technical issues clearly and professionally to end users.
• 3. Good troubleshooting and problem‑solving skills with the ability to work well with diverse users, teams, and resolver groups.
• 4. Experience supporting Windows 11, Microsoft 365, Teams, VPN, printers, mobile devices, and basic Mac OS issues.
• 5. Knowledge of incidents, service request, and knowledge management processes using ServiceNow or similar ticketing tools.
• 6. Ability to prioritize walk‑in requests, manage queue volume, follow defined processes, and meet SLA expectations.
• 7. Ability to lift at least 50 lbs. and handle device movement, setup, and Tech Bar stock support.

Client Environment :

Windows 11, Microsoft 365, Teams, ServiceNow, Dell laptops/desktops, printers, mobile devices, basic Mac OS support

Mandatory Skills: Desktop Support.

Experience: 1-3 Years.

The expected compensation for this role ranges from $35,500 to $76,000.

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience.

Based on the position, the role is also eligible for Wipro's standard benefits:

• full range of medical and dental benefits options
• disability insurance
• paid time off (inclusive of sick leave)
• other paid and unpaid leave options

Applicants are advised that employment in some roles may be conditioned on successful completion of a post‑offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.