Tech Bar Desktop Support Technician II

Wipro; Atlanta (GA); On-site; USD 36,000 - 76,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

Job summary

Wipro is seeking a front-line Tech Bar support specialist to assist walk-in users with device setup, troubleshooting, and issue resolution. You will handle a range of desktops, laptops, printers, and mobile devices, ensuring security and compliance while coordinating with resolver teams and vendors.

The role demands solid customer communication, experience with Windows 11, Microsoft 365, Teams, and ServiceNow, and the ability to manage asset records and SLA commitments.

Qualifications

• 1–3 years experience in desktop support, service desk, or walk-in Tech Bar roles.
• Experience with Windows 11, Microsoft 365, Teams, VPN, printers, and mobile devices.
• Experience using ServiceNow or similar ticketing tools for incidents and requests.

Responsibilities

• Provide front-line Tech Bar support for walk-in users, including issue intake, troubleshooting, resolution, and escalation.
• Troubleshoot laptops, desktops, peripherals, mobile devices, printers, collaboration tools, and standard business applications.
• Support onboarding, device setup, user profiles, software installation, and basic hardware replacement.
• Perform Windows 11 imaging and endpoint configuration per customer standards.
• Maintain accurate asset records and manage depot stock coordination.
• Create and manage ServiceNow tickets with proper notes and SLA adherence.

Skills

Walk-in Tech Bar support

Troubleshooting

Windows 11

Microsoft 365

Teams

ServiceNow

Ticketing processes

SLA adherence

Asset management

Tools

ServiceNow

Microsoft 365

Job description

Wipro is seeking a front-line Tech Bar support specialist to assist walk-in users with device setup, troubleshooting, and issue resolution. You will handle a range of desktops, laptops, printers, and mobile devices, ensuring security and compliance while coordinating with resolver teams and vendors.

The role demands solid customer communication, experience with Windows 11, Microsoft 365, Teams, and ServiceNow, and the ability to manage asset records and SLA commitments.