Tech Bar Desktop Support Specialist (L2)

Wipro; Norfolk (VA); On-site; USD 38,000 - 84,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off.

Other leave options

Job summary

Wipro is seeking an on-site Tech Bar Support specialist in the United States (Virginia, Norfolk) to deliver front-line assistance for walk-in users. You will troubleshoot devices, configure apps, and assist with onboarding, imaging, and endpoint setup while following security and privacy requirements.

Responsibilities include maintaining asset records, managing ServiceNow tickets with accurate notes and SLA adherence, and coordinating with resolver teams, vendors, and field services as needed.

Qualifications

• Hands-on experience providing walk-in Tech Bar support for desktops, laptops, peripherals, and standard applications.
• Strong customer communication skills with the ability to explain technical issues clearly and professionally to end users.
• Good troubleshooting and problem-solving skills with the ability to work with diverse users and resolver groups.
• Experience supporting Windows 11, Microsoft 365, Teams, VPN, printers, mobile devices, and basic Mac OS issues.
• Knowledge of incidents, service requests, and knowledge management processes using ServiceNow or similar tools.
• Ability to prioritize walk-in requests, manage queue volume, follow defined processes, and meet SLA expectations.
• Ability to lift at least 50 lbs. and handle device movement and stock support.

Responsibilities

• Provide front-line Tech Bar support for walk-in users, including issue intake, troubleshooting, resolution, and escalation when required.
• Troubleshoot laptops, desktops, peripherals, mobile devices, printers, collaboration tools, and standard business applications.
• Support new hire onboarding, device setup, user profile configuration, software installation, and basic hardware replacement.
• Perform Windows 11 imaging, workstation provisioning, device refresh support, and endpoint configuration as per customer standards.
• Ensure all Tech Bar activities follow security, compliance, privacy, and customer process requirements.
• Maintain accurate asset records for device issuance, returns, swaps, accessories, loaner devices, and depot stock coordination.
• Create, update, and manage ServiceNow tickets with clear work notes, accurate categorization, timely follow-ups, and SLA adherence.
• Provide professional, customer-focused support at the Tech Bar and coordinate with resolver teams, vendors, and field services as needed.
• Maintain onsite availability during Tech Bar operating hours and support nearby office locations or extended coverage as required.

Skills

Tech Bar support

Customer communication

Troubleshooting

Windows 11 support

Microsoft 365 / Teams

ServiceNow ticketing

Incident management

Lifting and device movement

Tools

ServiceNow

Job description

Wipro is seeking an on-site Tech Bar Support specialist in the United States (Virginia, Norfolk) to deliver front-line assistance for walk-in users. You will troubleshoot devices, configure apps, and assist with onboarding, imaging, and endpoint setup while following security and privacy requirements.

Responsibilities include maintaining asset records, managing ServiceNow tickets with accurate notes and SLA adherence, and coordinating with resolver teams, vendors, and field services as needed.